Refund policy
Last Updated: September 22, 2026
At lympheve.com, your satisfaction is our priority. If your purchase does not meet your expectations, we have created a clear, simple, and hassle-free returns and refunds policy.
Return Period
You have 14 calendar days from the date you receive your order to request a return.
After this period, we are unable to accept returns.
Return Costs
Damaged or defective product: If you receive a faulty item, we will cover 100% of the return shipping costs.
Change of mind: If you wish to return an item for personal reasons, the return shipping costs will be your responsibility and will be deducted from the refund amount.
No hidden fees: We do not charge any additional administrative fees for handling returns.
How to Return a Product
Email us at info@lympheve.com, including your order number and the reason for your return.
We will send you detailed instructions and, if applicable, a prepaid return label.
Prepare the package: the item must be unused, in its original condition, with its packaging and all accessories included.
Product Exchanges
You can request an exchange within 14 days of delivery, provided the product:
- Has not been used
- Is not damaged
- Is returned in its original condition
Contact us by email with your order number and the variant you wish to exchange for. We will guide you through the process.
Return Conditions
Change of mind: The customer is responsible for the return shipping costs. The item must be unused and in its original packaging.
Defective product: If the item is damaged, you must contact us within 48 hours of delivery, attaching photos. In this case, we cover all costs and will offer a replacement or a full refund.
Incorrect item: If you received the wrong item, inform us as soon as possible. We will cover the return shipping and send the correct product at no additional cost.
Lost order: If your order is lost during transit, we will open an investigation with DHL. You will receive either a replacement shipment or a full refund.
Non-Refundable Items
Custom or made-to-order products.
Order Cancellation
Before shipment: You may cancel your order without penalty if it has not yet been dispatched.
After shipment: You must follow the return process once the order has been delivered.
Subscription Orders
If you purchase a subscription, your first order and every renewal order are covered by this policy, including our 14-day guarantee, in the same way as one-time purchases, with the following points:
- It is your responsibility to cancel, pause or skip your subscription at least 24 hours before your next billing date, from your account at lympheve.com/account or by emailing info@lympheve.com.
- A renewal charged because the subscription was not cancelled in time is not, by itself, grounds for a refund. You may return that renewal order if it is unused and in its original packaging, within 14 calendar days of delivery, under the Return Period and Return Conditions above.
- Cancelling a subscription stops future renewals only. A renewal that has already been charged is treated as a regular order: it can be cancelled free of charge before dispatch (see Order Cancellation above) and returned afterwards under the conditions above.
- Damaged, defective, incorrect or lost subscription orders are handled exactly like any other order.
Full details are available in our Subscription & Cancellation Policy.
Refund Timeframes
Return notification: Within 14 days after receiving the returned product.
Processing: Once the item has been received and inspected, the refund will be issued within 7 business days.
Refund method: The refund will be sent using the same payment method used during purchase.
Return Address
To request a return, please contact our customer service team at info@lympheve.com or through our contact form at:
https://lympheve.com/pages/contact
Our team will provide full return instructions.
Consumer Rights
This policy complies with current consumer protection laws and does not affect your legal rights.
Contact Information
If you have any questions about our shipping policy or the status of your order, you can reach our customer service team:
Website: www.lympheve.com
Email: info@lympheve.com
Phone: +44 121 234 3245
Address: 102 Crawford St, London W1H2HR, United Kingdom
Facebook: @LympheveShop
Instagram: @LympheveShop
Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)
Response time: between 6 and 24 hours