Cancellation policy
Last Updated: September 29, 2026
At lympheve.com, we understand that mistakes can happen or you may change your mind after placing an order. That’s why we offer a clear, fast, and hassle-free cancellation policy.
This Subscription & Cancellation Policy explains how to cancel an order and how to manage or cancel a subscription.
Cancelling an Order
When Can I Cancel My Order?
Before shipment: You may cancel or modify your order if it has not yet been shipped.
After shipment: Cancellation is no longer possible, but you may request a return or exchange once you receive the product.
These rules apply to one-time orders and to every subscription order, including renewals.
Cancellation Window
You have up to 60 minutes after purchase to cancel directly from the confirmation email.
Look for the link “Changed your mind?” and follow the instructions.
What If More Than 60 Minutes Have Passed?
Contact us as soon as possible at info@lympheve.com and include your order number. We will do our best to assist you before the order is shipped.
Cancellation Confirmation
Once your cancellation is successfully processed, you will receive a confirmation email.
Didn’t receive it? Write to us with your order number and we will resolve it immediately.
Subscriptions (Subscribe & Save)
When you choose "Subscribe & Save" on lympheve.com, you join the Lympheve subscription programme. By completing a subscription purchase, you agree to this Subscription & Cancellation Policy, together with our Terms of Service and Refund Policy.
How Your Subscription Works
Your subscription renews automatically, so you receive your products on a regular schedule without having to reorder. It continues until you cancel it. There is no minimum commitment and no minimum number of orders.
Delivery Frequency and Billing
- Your first payment is taken when you place your subscription order. After that, you are charged automatically on each renewal date, at the delivery frequency confirmed at checkout (for example every month, every 2 months or every 3 months, depending on the bundle you choose).
- Each renewal is charged to the payment method used at checkout, for the subscription price confirmed at checkout, plus any applicable shipping costs or taxes.
- Your renewal order is prepared and shipped once the payment has been processed.
Subscriber Pricing
Subscription orders include the subscriber discount shown on the product page and at checkout. If we change the price of your subscription, we will email you at least 14 days before the first renewal charged at the new price. If you do not agree with the change, you can cancel before that renewal date.
Managing or Cancelling Your Subscription
You can pause, skip a delivery, change your delivery frequency or cancel at any time, in either of these ways:
- Online (fastest): log in to your account at lympheve.com/account and open the Subscriptions section.
- By email: write to info@lympheve.com with your full name, the email address used for your order and your order number.
Subscription Cancellation Deadline
To stop an upcoming renewal, cancel at least 24 hours before your next billing date. Renewals are charged automatically on the billing date, so a cancellation received after that point applies from the following renewal. A renewal that has already been charged is treated as a regular order: it can be cancelled free of charge only if it has not yet been shipped (see "Cancelling an Order" above). Once shipped, our return conditions apply. Email requests are handled during customer service hours (Monday to Friday, 10:00 to 18:00 GMT), so please allow for this if you write close to your billing date.
After You Cancel Your Subscription
Once your cancellation has been processed, no further charges will be made. Any order that has already been charged and shipped will still be delivered. The subscriber discount does not apply to future one-time purchases, and you are welcome to subscribe again at any time.
Failed Payments and Card Updates
If a renewal payment fails, we may retry the charge and contact you by email or SMS so that you can update your payment details. If the payment cannot be completed, we may pause or cancel your subscription. Your card issuer may share updated card details (for example a new expiry date) with our payment provider, in which case renewals will be charged to the updated card. You are responsible for keeping your payment and shipping details up to date. You can change them from your account or by contacting us.
Refunds and Our 14-Day Guarantee
Subscription orders, including every renewal, are covered by our 14-day guarantee under the same conditions as any other order, as set out in our Refund Policy: you can return an order that is unused and in its original packaging within 14 calendar days of delivery. A renewal charged because the subscription was not cancelled before the billing date is not, on its own, grounds for a refund, but that renewal order is covered by the 14-day guarantee like any other order. Damaged, defective or incorrect items are always covered.
Having Trouble Cancelling?
If the link or your account does not work, or you encounter any issue cancelling an order or a subscription, contact us directly at info@lympheve.com.
We can process the cancellation manually.
Our Commitment
At Lympheve, your satisfaction comes first. We support you before and after your purchase to ensure a smooth, clear, and secure experience.
Your Statutory Rights
This policy does not affect your statutory rights as a consumer.
Contact Information
If you have any questions about cancellations, your subscription or the status of your order, you can reach our customer service team:
Website: www.lympheve.com
Email: info@lympheve.com
Phone: +44 121 234 3245
Address: 102 Crawford St, London W1H2HR, United Kingdom
Facebook: @LympheveShop
Instagram: @LympheveShop
Customer service hours: Monday to Friday, 10:00 to 18:00 (GMT+0)
Response time: between 6 and 24 hours