Shipping policy

Last Updated: October 19, 2026

At lympheve.com, we are committed to providing you with a fast, clear, and secure shipping experience. This policy outlines all essential information regarding processing times, delivery methods, and shipping conditions for your order.

Shipping Zone

We currently ship to the United Kingdom, the United States, Mexico, Chile and Argentina.

Processing & Delivery Times

  • Fast processing: All orders are prepared within 1–2 days (Monday to Sunday).
  • Estimated delivery time: Once dispatched, your order will arrive within 4–5 business days, meaning 5–7 business days from the date of purchase.
  • Cut-off time: Orders placed before 16:00 (GMT+0) are processed and shipped the same day. Orders placed after this time are dispatched on the next business day.

Shipping Costs

United Kingdom

  • Free Shipping on all orders
  • Insured Premium Shipping: £13.96 (optional)

United States

  • Free Shipping on all orders
  • Insured Premium Shipping: $19.16 USD (optional)

Mexico

  • Free Shipping on all orders
  • Insured Premium Shipping: price shown at checkout in Mexican pesos (MXN) (optional)

Chile

  • Free Shipping on all orders
  • Insured Premium Shipping: price shown at checkout in Chilean pesos (CLP) (optional)

Argentina

  • Free Shipping on all orders
  • Insured Premium Shipping: price shown at checkout in Argentine pesos (ARS) (optional)

 

  • Shipping costs are automatically calculated at checkout based on the selected shipping method and destination. No discount code is required.

Shipping Method

  • Carrier: All orders are shipped via DHL, offering secure delivery and a tracking number.
  • Tracking: Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your package at any moment.
  • Delivery guarantee: If your order is lost or damaged during transit, we will handle the issue at no additional cost to you.

Order Tracking

You will automatically receive an email with your tracking number after dispatch.

You can check the status directly from our website or at dhl.com.

Subscription Orders

  • Each subscription renewal is prepared and shipped automatically once the renewal payment has been processed, with the same processing and delivery times described above.
  • Renewals are sent to the shipping address saved on your subscription. To change it, update it in your account at lympheve.com/account or email info@lympheve.com at least 24 hours before your next billing date. We are not responsible for renewal orders sent to an address that was not updated in time.
  • The shipping method selected at checkout when you subscribed applies to every renewal, at the shipping cost shown at that time.

Returns or Issues With Your Order

  • You have 14 days from the date of receipt to request a return, provided the product is unused and in its original packaging.
  • Defective or damaged product?

    Contact us with a photo of the item and your order number. We will cover the return shipping cost and provide either a replacement or a refund, depending on the case.